Standard Retrieval
£48.50
Our standard retrieval service handles the majority of card retention cases efficiently. When an ATM retains your card, we coordinate with the machine operator to retrieve it within one business day.
What's Included
- Complete identity verification process
- Coordination with ATM operator and location management
- Secure packaging and handling
- Delivery to your registered postal address
- Email notifications at each stage
- Customer support during business hours
Typical Timeline
Request submitted today, card delivered next business day. Most retrievals complete within 24-48 hours from initial contact.
Express Recovery
£87.25
Time-sensitive situations require immediate action. Express recovery prioritizes your case and accelerates every step of the retrieval process.
What's Included
- Priority queue placement
- Same-day retrieval from ATM location
- Express courier delivery option
- Real-time status tracking via SMS and email
- Dedicated phone support line
- Weekend processing available
Typical Timeline
Same-day service for requests submitted before 2pm. Your card can be in your hands within hours rather than days.
Corporate Account Support
£135.00
Business banking cards carry additional responsibilities. Our corporate service understands the unique requirements of company accounts and authorized signatories.
What's Included
- Enhanced verification for corporate accounts
- Multi-user access management
- Invoice billing with NET-30 payment terms
- Dedicated account manager assigned to your company
- Priority processing for all requests
- Custom delivery arrangements
- Monthly activity reports
Ideal For
Companies with multiple cardholders, frequent travelers, or those requiring detailed documentation for expense reporting.
International Card Assistance
£112.75
Traveling to the UK and your foreign-issued card gets retained? We navigate the complexity of international banking protocols.
What's Included
- Liaison with your home country bank
- Multi-language customer support
- Embassy or consulate coordination if needed
- Guidance on temporary payment solutions
- International shipping arrangements
- Time zone accommodating support hours
Additional Support
We help you understand your options and can facilitate communication between UK ATM operators and your overseas financial institution.
Emergency Night Service
£156.00
Card retention doesn't only happen during office hours. Our emergency night service operates when traditional banking support is unavailable.
What's Included
- After-hours retrieval coordination
- 24-hour phone support
- Night courier services where available
- Security-verified overnight processing
- Emergency temporary card guidance
Coverage Hours
Available from 6pm to 8am weekdays, and all weekend hours. For situations that cannot wait until regular business resumes.
Damaged Card Recovery
£62.80
Sometimes cards are retained due to physical damage to the chip or magnetic stripe. This service includes assessment and liaison with your card issuer.
What's Included
- Card condition assessment
- Bank notification of damage status
- Replacement card coordination
- Secure disposal if card is non-functional
- Documentation for insurance claims if applicable
Process
We retrieve your card, assess its condition, and help facilitate the replacement process with your bank if the card cannot be reused.