Get In Touch
Office Location
142 Clerkenwell Road
London EC1R 5DL
United Kingdom
Working Hours
Monday - Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 4:00 PM
Emergency night service available with premium tier.
Response Time
We typically respond to all inquiries within 2 hours during working hours. For urgent card retrieval requests, we begin processing immediately upon receipt.
Common Questions
How quickly can you retrieve my card?
Standard service retrieves cards within one business day. Express service can complete same-day retrieval for requests submitted before 2pm. Timeline depends on ATM location and operator cooperation.
Do you work with all UK banks?
We work with ATM operators rather than banks directly. Our service covers cards from any issuer retained at participating ATM networks throughout the UK.
What if my card was retained outside your coverage area?
We handle the majority of UK locations. For remote areas, retrieval may take longer but is still possible. Contact us with the specific location for an accurate timeline.
How do you verify my identity?
We use a multi-step verification process that includes personal information, card details, and sometimes coordination with your bank. This protects against fraud.
What happens if the card is damaged?
We assess card condition upon retrieval. If damaged beyond use, we notify you and your bank, then securely dispose of the card according to banking protocols.
Can I track the recovery progress?
Yes. You receive email updates at key stages, and express service includes real-time tracking with SMS notifications.
Our Location
Other Ways to Reach Us
While we don't offer phone support for general inquiries, our email response time is typically faster than phone queues at traditional banks. We prioritize written communication to maintain accurate records and ensure nothing is missed.
For service requests, use the form on our homepage or services page rather than email, as this triggers our automated processing system immediately.