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Privacy Policy

Last Updated: November 3, 2026

Introduction

Node-comet operates card recovery services throughout the United Kingdom. This privacy policy explains how we collect, use, protect, and share information when you use our services.

We handle sensitive financial information and take data protection seriously. This document outlines our practices in plain language.

Information We Collect

Information You Provide

When you request card recovery services, we collect:

  • Full name and contact details
  • Email address for communication
  • Postal address for card delivery
  • Details about the card retention incident
  • ATM location information
  • Selected service tier

Information We Verify

To confirm your identity and card ownership, we may collect:

  • Card number (last four digits only)
  • Bank name and sort code
  • Identity verification documents when required
  • Responses to security questions

Technical Information

Our website automatically collects:

  • IP address and browser type
  • Pages visited and time spent
  • Device and operating system information
  • Referring website addresses

How We Use Your Information

We use collected information to:

  • Process and fulfill card recovery requests
  • Verify your identity and card ownership
  • Communicate with you about service status
  • Coordinate with ATM operators and banks
  • Improve our services and website functionality
  • Maintain records for legal and business purposes
  • Respond to inquiries and support requests

We do not use your information for marketing purposes without explicit consent. You will not receive promotional emails unless you specifically opt in.

Information Sharing

We share your information only when necessary:

With Service Partners

  • ATM operators to coordinate card retrieval
  • Courier services for card delivery
  • Payment processors for transaction handling
  • Identity verification services when required

With Your Bank

We may contact your card issuer to verify ownership and coordinate retrieval. This is done only with your consent or when necessary to complete the service.

Legal Requirements

We disclose information when required by law, court order, or regulatory authority. We may also share information to prevent fraud or protect our legal rights.

Business Transfers

If Node-comet merges with or is acquired by another company, your information may transfer to the new entity.

We do not sell your personal information to third parties. We do not share your data with advertisers or marketing companies.

Data Security

We implement security measures to protect your information:

  • Encrypted data transmission using SSL/TLS protocols
  • Secure storage systems with access controls
  • Regular security audits and updates
  • Employee training on data protection
  • Limited access to personal information on a need-to-know basis

While we take reasonable precautions, no system is completely secure. We cannot guarantee absolute security but continuously work to maintain strong protections.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

  • Active case information: Duration of service plus 90 days
  • Completed case records: 7 years for financial and legal compliance
  • Email communications: 3 years
  • Website analytics: 24 months

After retention periods expire, we securely delete or anonymize your information.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Object to processing of your information
  • Request restriction of processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at the email address provided on our contact page.

Cookies and Tracking

Our website uses cookies to improve functionality and user experience. See our Cookie Policy for detailed information about cookies we use and how to manage them.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date and notify active users via email.

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this privacy policy or our data practices, contact us at:

Node-comet
142 Clerkenwell Road
London EC1R 5DL
United Kingdom

[email protected]

Supervisory Authority

If you believe we have not addressed your data protection concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Node-comet

Professional card recovery services throughout the United Kingdom.

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The information presented on this website is advertising in nature and should not be considered as financial advice.